Shipping policy
This Shipping Policy explains the order processing, shipping and delivery arrangements for purchases made through bellezazx.shop.
For shipping questions, contact:
Email: info@bellezazx.shop
1. Free Standard Shipping
bellezazx.shop provides:
FREE STANDARD SHIPPING ON ALL ORDERS
There is no minimum purchase requirement for our standard shipping service unless a different condition is clearly stated before checkout.
2. Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 calendar days
This timeframe is an estimate based on normal order-processing and carrier conditions.
Unless we expressly state otherwise, estimated delivery dates are not guaranteed delivery appointments.
3. Order Processing
After an order is submitted, it may undergo payment confirmation, fraud screening, inventory allocation, fulfilment preparation, packaging and carrier processing.
Customers will normally receive an electronic order confirmation after completing checkout.
A shipping or fulfilment confirmation may also be provided once the order progresses through the fulfilment process.
4. Delivery Time Calculation
The estimated 15–20 calendar-day delivery timeframe may include or depend upon:
- Order preparation;
- Warehouse handling;
- Carrier collection;
- Transportation;
- Sorting;
- Local delivery;
- Weekends;
- Public holidays; and
- Other operational factors.
Actual delivery times may vary.
5. UK Distance-Selling Delivery Requirements
UK distance-selling rules generally require goods to be delivered within 30 days unless a different delivery timeframe has been agreed with the customer.
By clearly presenting an estimated standard delivery timeframe of 15–20 calendar days, we aim to provide customers with delivery information before purchase.
Mandatory rights relating to delayed or failed delivery remain unaffected.
6. Delivery Delays
Although we aim to have orders delivered within the estimated period, delays may occasionally occur.
Possible causes include:
- High seasonal order volumes;
- Carrier congestion;
- Severe weather;
- Transportation disruption;
- Public holidays;
- Operational incidents;
- Security checks;
- Incorrect addresses;
- Remote delivery locations;
- Customs processing where relevant;
- Natural disasters;
- Industrial action; or
- Other circumstances outside reasonable control.
A delay does not automatically mean that a parcel has been lost.
7. Material Delays
If a delivery is materially delayed, customers should contact:
We will review available fulfilment and tracking information.
Where applicable law gives the customer a right to cancel because of late or failed delivery, this policy does not restrict that right.
8. Shipping Confirmation
Where available, customers may receive a shipping confirmation containing shipment or tracking information.
Tracking information may not update immediately after a shipping label is generated.
Carrier systems can require additional time to register the parcel.
9. Tracking
Where tracking is available, customers should use the tracking information provided to monitor delivery progress.
Tracking events are normally supplied by carriers and may occasionally be delayed, incomplete or temporarily unavailable.
If tracking has not updated for an unusually long period, customers can contact us for assistance.
10. Multiple Shipments
An order containing multiple products may sometimes be divided into more than one shipment.
Where this occurs:
- Parcels may arrive on different dates;
- Separate tracking numbers may be provided; and
- Receiving only part of an order does not necessarily mean that the remaining products are missing.
Customers should review available shipment information before reporting a partial delivery.
11. Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
This includes appropriate:
- Recipient name;
- Street information;
- Building or unit information;
- Town or city;
- Postcode; and
- Other information required for successful delivery.
12. Address Changes
If you discover an error after placing an order, contact:
as soon as possible.
We will make reasonable efforts to update the address if fulfilment has not progressed too far.
We cannot guarantee an address change after an order has entered fulfilment or been transferred to a carrier.
13. Incorrect Addresses
If delivery fails because a customer supplied an incomplete or incorrect address, the parcel may be returned, delayed or otherwise affected.
We will assess the appropriate resolution once the shipment status is known.
Nothing in this section removes statutory rights where the delivery failure was caused by us or our contracted delivery arrangements rather than incorrect customer information.
14. Delivery Attempts
Carriers may leave a parcel with the recipient, at an appropriate delivery location, with an authorised recipient or according to available carrier instructions.
Where delivery cannot be completed, the carrier may make another attempt, provide collection instructions or return the parcel.
Customers should monitor tracking information where available.
15. Unclaimed Parcels
If a parcel is held for collection but is not collected within the carrier's permitted period, it may be returned.
Once the parcel is returned, customers should contact us regarding available options.
16. Lost Parcels
If tracking indicates an unusual delay or potential loss, contact:
We may investigate with the relevant carrier or fulfilment provider.
Customers should not be required to resolve a genuine loss caused within our delivery network entirely on their own.
Where the goods are not delivered, applicable consumer rights remain available.
17. Damaged Parcels
If a parcel arrives visibly damaged, customers should inspect the contents as soon as reasonably possible.
If a product itself is damaged, contact:
and provide the order number and, where reasonably possible, photographs showing the damage.
We will handle qualifying issues in accordance with our Return and Refund Policy and applicable law.
18. Incorrect Products
If you receive a product different from the product ordered, please contact:
Do not dispose of the product or packaging until appropriate instructions have been provided where retaining them is reasonable.
19. Missing Products
If an order appears incomplete, first check whether multiple shipments were issued.
If no additional shipment exists, contact:
with your order details.
20. Customs and International Movement
Although this policy is designed primarily for customers purchasing through a UK-facing store, products or fulfilment operations may involve international logistics.
Where customs processing applies, delivery estimates may be affected by border or customs procedures.
Any charges that customers are legally required to pay will be disclosed where required by applicable law.
21. Public Holidays and Peak Periods
Delivery operations may be slower during:
- Christmas and New Year;
- Bank holidays;
- Major promotional periods;
- Carrier peak seasons; and
- Exceptional demand periods.
Customers ordering for a specific occasion should consider possible carrier delays.
22. Cancellation Before Shipment
Customers wishing to cancel an order before dispatch should contact:
We will make reasonable efforts to stop fulfilment where possible.
If shipment has already occurred, customers may need to use the return procedure described in our Return and Refund Policy.
23. Statutory Cancellation Rights
Shipping or fulfilment does not automatically remove statutory cancellation rights.
Qualifying UK online consumers generally have a limited period after receiving goods in which to notify the seller of cancellation.
See our Return and Refund Policy for further information.
24. Risk During Delivery
Nothing in this Shipping Policy is intended to transfer risk to a consumer earlier than applicable law allows.
The use of a third-party carrier does not remove mandatory responsibilities applicable to the sale.
25. Customer Service
For delivery, tracking or shipping questions:
bellezazx.shop
Email: info@bellezazx.shop
Our standard shipping arrangement remains:
Shipping Cost: FREE
Estimated Delivery Time: 15–20 calendar days
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