Refund policy
Thank you for shopping with bellezazx.shop.
We want customers to understand clearly how cancellations, returns and refunds are handled.
This Return and Refund Policy applies to purchases made directly through bellezazx.shop.
For return or refund assistance, contact:
Email: info@bellezazx.shop
1. Your UK Statutory Rights
Nothing in this policy excludes, restricts or replaces rights available to consumers under applicable United Kingdom consumer law.
For qualifying distance purchases, consumers generally have the right to tell the trader that they wish to cancel within 14 days after receiving the goods, without needing to provide a reason. After notifying the trader, they generally have a further 14 days to return the goods. Refunds are generally required within 14 days after the trader receives the returned goods.
Separate rights apply to goods that are faulty, not as described or otherwise fail to conform to the contract. The Consumer Rights Act 2015 provides a short-term right to reject qualifying non-conforming goods, with the statutory minimum period generally being 30 days, subject to applicable exceptions and circumstances.
Our voluntary return provisions are intended to operate in addition to, and not instead of, those legal rights.
2. Our 30-Day Return Policy
In addition to statutory cancellation rights, bellezazx.shop offers a voluntary return period of 30 calendar days from delivery for eligible products.
To request a voluntary return, contact:
within 30 calendar days after the product is delivered.
Return requests submitted after the voluntary 30-day period may be refused unless the customer has a separate legal right to a remedy.
3. Return Eligibility
For a voluntary change-of-mind return, the product should generally be:
- In substantially the same condition in which it was received;
- Unused, other than reasonable inspection;
- Unworn where applicable;
- Unwashed where applicable;
- Free from avoidable damage;
- Returned with original components and accessories;
- Returned with original packaging where reasonably possible; and
- Accompanied by appropriate proof of purchase.
Customers are allowed to inspect goods to determine their nature, characteristics and functioning in a manner broadly comparable with inspecting goods in a physical shop.
If a product has been handled beyond what is reasonably necessary and its value has been reduced, we may make a lawful deduction from a change-of-mind refund where applicable.
These conditions do not remove rights relating to products that were already defective, damaged or non-conforming when supplied.
4. How to Start a Return
To request a return, email:
Please include:
- Your order number;
- The email address associated with the order;
- The product you wish to return;
- The quantity being returned;
- The reason for the return, where relevant; and
- Photographs if the product arrived damaged, defective or incorrect and photographs can reasonably assist us.
We will provide appropriate return instructions.
Customers should not send a product to an arbitrary address or to an address appearing on shipping packaging unless we have confirmed that the address is suitable for returns.
5. Change-of-Mind Returns
Eligible products may be returned under our voluntary 30-day policy when a customer simply changes their mind.
For change-of-mind returns outside the statutory cancellation arrangements but within our voluntary return period, the customer is generally responsible for the cost of returning the product unless we expressly agree otherwise.
The customer should use an appropriate, trackable shipping method and retain evidence of dispatch.
6. Statutory Cancellation of Online Purchases
Where the statutory cancellation right applies, customers should notify us clearly that they wish to cancel.
Notification can be sent by email to:
No special wording is required, provided the communication clearly identifies the order and the customer's decision to cancel.
UK distance-selling rules generally provide consumers with 14 days from receipt to notify the seller of cancellation and a further 14 days to return the goods after giving notice.
7. Products That May Be Excluded From Change-of-Mind Returns
Certain categories may be excluded from statutory change-of-mind cancellation where applicable law permits.
Examples may include:
- Products made to a customer's specifications or clearly personalised;
- Goods liable to deteriorate or expire rapidly;
- Sealed goods unsuitable for return for health-protection or hygiene reasons where the seal has been broken after delivery;
- Sealed audio, video or software products where applicable and unsealed after delivery; and
- Other categories for which applicable law removes the ordinary cancellation right.
These exclusions do not remove remedies that may exist where a product is faulty, misdescribed or otherwise legally non-conforming.
8. Faulty, Damaged or Incorrect Products
If a product arrives:
- Damaged;
- Defective;
- Faulty;
- Incorrect;
- Missing material components; or
- Materially different from its description,
please contact:
as soon as reasonably possible.
We may request photographs or other reasonable information to help identify the issue.
Where goods fail to meet applicable legal requirements, customers may be entitled to remedies under the Consumer Rights Act 2015, including rejection and refund, repair, replacement, price reduction or a final right to reject depending on the circumstances.
9. Return Shipping for Faulty or Incorrect Goods
Where goods are validly rejected because they do not conform to the contract, applicable UK law may require the trader to bear reasonable return costs.
Customers should contact us before arranging an expensive return method so that appropriate return arrangements can be provided.
10. Exchanges
Where stock and operational arrangements permit, we may offer an exchange for eligible products.
An exchange may not always be possible because stock levels can change.
Where an exchange cannot reasonably be completed, an appropriate refund or other remedy may be offered.
Statutory rights remain unaffected.
11. Return Inspection
Returned products may be inspected after receipt.
For ordinary change-of-mind returns, we may assess whether the product has been handled beyond what was reasonably necessary to inspect it.
We will not refuse a valid statutory remedy merely because packaging has been opened where opening the packaging was reasonably necessary to inspect the goods.
12. Refund Approval
Once a return has been received and assessed, we will process the appropriate refund where the customer is entitled to one under this policy or applicable law.
Refunds will normally be issued to the original payment method.
We cannot normally redirect a refund to a different payment card, bank account or payment account for security reasons.
13. Refund Timing
For statutory cancellation returns, refunds will be processed within the period required by applicable law.
GOV.UK guidance states that for qualifying online cancellations the trader must generally refund the customer within 14 days of receiving the returned item.
After a refund is processed, the time required for it to appear in the customer's account may depend on the bank, card issuer or payment provider.
14. Original Shipping Charges
Standard shipping on bellezazx.shop is free.
Accordingly, there is ordinarily no standard outbound shipping charge to refund.
Where a customer has paid for an optional upgraded delivery service in circumstances where statutory cancellation rules apply, any refund of outbound delivery costs will be determined in accordance with applicable UK law.
Under UK distance-selling rules, where standard delivery was charged, the standard delivery cost generally forms part of the required cancellation refund, while additional costs associated with a more expensive delivery choice generally do not have to be refunded beyond the standard-delivery amount.
15. Return Shipping Costs
For voluntary change-of-mind returns, customers are normally responsible for return shipping costs unless we agree otherwise.
For qualifying faulty, damaged, incorrect or non-conforming goods, return costs will be dealt with according to applicable statutory rights.
16. Lost Returns
Customers arranging their own return shipment should consider using a tracked service.
We are not responsible for a return package that is lost before reaching the designated return location where the customer selected and controlled the return carrier, except where applicable law provides otherwise.
Proof of postage should therefore be retained until the return has been completed.
17. Refused and Unclaimed Deliveries
Refusing delivery does not necessarily constitute an effective cancellation notice in every circumstance.
Customers who wish to exercise a cancellation right should contact us at:
If a parcel is returned because it was refused, unclaimed or could not be delivered because the customer supplied incorrect information, we will assess the appropriate resolution according to the circumstances and applicable law.
18. Sale and Promotional Products
Statutory rights apply to qualifying sale products in the same way as products sold at full price.
A promotional price does not remove rights relating to faulty or non-conforming goods.
19. Refunds for Cancelled Orders Before Dispatch
If an order has not entered irreversible fulfilment or shipping processing, customers may contact us to request cancellation.
We will make reasonable efforts to accommodate the request.
If the order has already been dispatched, the customer may need to use the applicable return procedure.
20. Chargebacks and Payment Disputes
We encourage customers to contact us first if there is a problem with an order.
This does not prevent a customer from exercising any lawful rights available through a payment provider, card issuer or other dispute process.
21. Contact Us
For cancellations, returns, refunds, faulty goods or other questions regarding this policy:
bellezazx.shop
Email: info@bellezazx.shop
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